Privacy Policy

Mobility Master Inspection App

Last updated: November 25th, 2025
Applies to: Mobility Master Inspection App
Owner/Data Controller: Mobility Master B.V. (EU)

1. Introduction

This Privacy Policy explains how the Mobility Master Inspection App (“the App”, “we”, “us”) collects, uses, shares, and protects personal and inspection data. By using the App, you agree to the practices described in this Privacy Policy.

2. Data We Collect

The App collects the following categories of data:

2.1 Local storage and offline functionality

To ensure the App works reliably in offline environments, some of the data described below is temporarily stored locally on the device. This applies to the data categories described in sections 2.2 to 2.5 (account information, inspection data, media data and signature data). This information is stored in a secure local database and is automatically synchronised with our backend systems once an internet connection becomes available.

The data in sections 2.2 to 2.5 may remain locally on the device until it has been successfully uploaded or as long as necessary for the App’s normal operation. The connectivity information described in section 2.6 is not stored offline and is only processed within the app as part of establishing and maintaining the network connection.

2.2 Account Information

Provided and managed by your employer or contracting organization:

Username
Password (encrypted)
First name and last name
Email address
Roles and permissions

Users cannot modify profile data in the App; this can only be done in the backend system.

2.3 Inspection Data

Loaded from the backend based on customer agreements:

Form fields and checklist data (text, selections, conditions)
Notes, descriptions, and inspection results
Manually recorded location (city/place)
Timestamp of actions

2.4 Media Data (Camera)

When performing inspections, the App requests camera permission in order to capture:

Photos of the vehicle or related objects
Technical metadata (resolution, file size)

The App does not collect GPS location from photos (no EXIF location data is used).

2.5 Signature Data

When completing an inspection, the following information is collected:

First name and last name
Date and time of signing
Location (city/place)
Digital handwritten signature
Role of signatory (inspector, vehicle user, or third party)

2.6 Connectivity Information

To ensure reliable upload, the app temporarily checks:

Online/offline status
Basic network quality (signal strength indicator only)

If the connection is weak, the upload is queued until a stable connection is available.

3. Data Types & Purposes (Google Play Required Format)

Data Type	Collected	Purpose	Required	Shared With Third Parties
Account Information	Yes	Authentication, role-based access control	Yes	Only backend hosting provider
Inspection Data	Yes	Executing inspections, creating reports	Yes	Employer/contracting organization
Photos (Camera)	Yes	Documenting inspection findings	Yes for complete inspections	Employer/contracting organization
Signature Data	Yes	Verification of inspection completion	Yes	Employer/contracting organization
Connectivity Status	Yes	Managing upload reliability	Yes	Not shared
Diagnostic Data (crash logs, error logs)	No	-	-	-
Location (GPS)	No	-	-	-
Contacts, Phone ID, Files outside app scope	No	-	-	-

4. How We Use the Data

Data is used strictly for operational and functional purposes:

To authenticate users
To load assigned inspections based on permissions
To capture inspection results, photos, and signatures
To process and store inspection data in the backend
To generate inspection reports and enable follow-up workflows
To ensure secure and successful data upload

We do not use personal data for marketing, profiling, behavioral analytics, or advertising.

5. How We Share Data

We only share data in the following situations:

5.1 With Your Employer or Contracting Party

Inspection results (including photos and signatures) are shared with the organization that manages your account and handles the operational follow-up.

5.2 With Service Providers (Data Processors)

We may use EU-based third-party hosting or cloud infrastructure providers solely to run the backend system.

These providers:

Are bound by strict data-processing agreements
Act only as processors under EU law
Have no independent rights to access, use, or retain data for their own purposes

5.3 Legal Compliance

Data may be disclosed if required:

To comply with legal obligations
To respond to lawful government requests
To protect users, property, or rights

We never sell or commercialize personal data.

6. Data Storage & Retention

All data is stored on secure servers located within the European Union.

Data is retained only as long as necessary for operational, contractual, or legal purposes.

Locally stored data (e.g., pending uploads) is deleted automatically after successful upload as described in section 2.1.

7. Security Measures

We implement appropriate technical and organizational security controls, including:

Encrypted data transmission (HTTPS)
Encrypted password storage
Strict access control based on user roles
Logging of unauthorized access attempts
Secure EU-based hosting infrastructure

No system is entirely risk-free, so users must keep login credentials confidential.

8. Children’s Privacy

The App is not designed for or marketed to children.
We do not knowingly collect data from children.
If the App is assigned to minors by a contracting organization, that organization is responsible for ensuring compliance with local child data protection laws.

9. User Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability

Requests related to user accounts must be submitted through your employer or contracting organization, who act as Data Controller.
Mobility Master supports these requests where required.

10. App Permissions

The App uses only the following permissions:

Camera – Used to capture photos required for inspection. No video, audio, or background capture is performed.
Storage (Files and Media) – Required to store inspection photos on the device so they can be accessed, saved, and uploaded when an internet connection becomes available.
Internet Access – Required for logging in, downloading assigned inspections, uploading inspection data and photos, and checking internet connection quality.

The App does NOT request permissions for:

Microphone
Location / GPS
Contacts
Phone state
Activity recognition
Any other device sensors not mentioned above

This ensures minimal and transparent permission usage.

11. Changes to This Policy

This Privacy Policy may be updated periodically.
The latest version will always be accessible via an active URL and within the App.

12. Contact Information

For questions about this Privacy Policy or data handling practices, contact:

Mobility Master B.V.
Email: info@mobility-master.com
Website: www.mobility-master.com
Country: The Netherlands (EU)